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ORDER CONFIRMATION EMAIL: Please note we are currently experiencing issues delivering our Order Confirmation email to Gmail addresses. You can view your order under Your Account page, alternatively please call us and we will be happy to confirm your order has been placed over the phone.
At this extraordinary time, the health and well-being of our employees, consumers, partners and the broader community remains our top priority.
Please note that according to information and guidance available from the W.H.O and medical experts, the risk of catching the virus that causes COVID-19 by touching cardboard or other shipping containers is low. Our products are produced and packaged under stringent quality control and safety procedures, with standard comprehensive hygiene and cleaning protocols in place across our manufacturing and distribution channels.
Please refer to the below FAQs for the latest brand information and updates.
Thank you for all your love and support over the past few weeks. We have officially reopened all Too Faced standalone stores in the UK. Rest assured, we’re following local guidelines and taking extra precautions to ensure the health and well-being of our customers, employees and community.
To learn more about what we’re doing to keep you safe in our stores, CLICK HERE. You can also SIGN UP TO EMAILS for the latest updates by using the sign up box in the footer.
Your health and safety are our #1 commitment. To maintain social distancing requirements, we ask all customers stay 2 metres apart when visiting our stores. Depending on the size of the store you visit, the number of guests allowed inside will be limited at any given time.
Rest assured, we are following local health guidelines and taking extra safety precautions to help protect you. To learn more about what we’re doing to keep you safe in stores, CLICK HERE.
Your health and safety are our #1 commitment. Following strict health and hygiene guidance, we have decided to re-introduce the possibility of trialling products again in store. Clients will need to request assistance to our expert Artists anytime they wish to try a product. Product trial will be provided using single dose applicators to ensure the maximum hygiene and the product will only be applied on hands or other visible parts of the face without removal of the mask.
For any questions in store and further guidance, our expert Artists are always available to consult and answer any questions. To learn more about what we’re doing to keep you safe in our stores, CLICK HERE.
All staff will be wearing masks. Your health and safety are our #1 commitment. We want to assure you that we’re following local guidelines and taking extra precautions. Social distancing measures and hygiene protocols are in place. All customers will be asked to use our hand sanitisers upon entering and leaving our store. Plexi-glass screens have been fitted to all cash-desks, and we accept contactless cards, Apple Pay and credit cards. Cash payments are currently unavailable.
To learn more about what we’re doing to keep you safe in stores, CLICK HERE.
We are wearing a mask to protect you and we ask that you do too. Our community matters. To help protect the community and in accordance with government guidance, please wear your face covering when entering our stores.
To learn more about what we’re doing to keep you safe in stores, CLICK HERE.
You can check the status of your most recent orders by visiting your Order Status page HERE. This is the easiest and fastest way to get the most current information regarding your online orders.
Once shipped, you will receive a shipping confirmation email with tracking details.
Should you not be able to check your order status through your online account and have not received a confirmation email within 24 hours or dispatch email within three working days after ordering, please kindly check your junk/spam folder and any secondary email addresses you may have used before contacting us.
If you have placed your order a next day delivery, confirmation and dispatch emails should be received on the same day.
Alternatively, CLICK HERE to contact our Customer Care team via email. Please include your order number with all enquiries.
Track your most recent orders by visiting the Orders page in the My Account section. This is the easiest and fastest way to get the most current information regarding your TOOFACED.CO.UK orders.
When you click on the above link, you will be prompted to log in with your e-mail address and password. An order summary page will provide you with detailed information about your current and past orders.
If you have placed your order using our Guest Checkout service, you will be able to track the delivery of your parcel once your order has been dispatched from our warehouse and you have received your dispatch email.
After your order is dispatched you can track the delivery status of your order online with our courier by clicking on the tracking number under the heading ‘Track your package’.
Please note the courier may not post tracking information online for up to 24 hours after the order is dispatched.
ORDER STATUS DESCRIPTIONS BEFORE DISPATCH
Your order is currently being processed into our warehouse system. Once your order is confirmed and accepted, it will appear as ‘In Warehouse’ status.
The order is now being managed by our Warehouse team, who will select, pick and package your order in time for dispatch.
Our courier has collected your order from our warehouse and is in the process of delivering it to you. You may track this delivery by clicking on your tracking number under ‘Order Details’.
If your products arrive in less than perfect condition, please contact us and our Customer Services team will be happy to assist you.
If you change your mind about your order, you can return unused, unopened products in their original packaging to us up to 14 days after date of purchase - you can find instructions on how to return your order HERE.
Once your order is confirmed, if you wish to cancel your order we kindly advise you will need to contact us via one of the following:
Phone - 08082810235
To cancel your order, please ensure you have your purchase order number ready when contacting us via one of the above contact methods. Please note, that for orders placed using Standard Delivery, you will need to contact us with your cancellation request within 3 hours of having placed your order. For any orders placed on expedited shipping services, please contact us immediately to avoid disappointment as processing times will vary from Standard Delivery.
NOTE: Processing times can vary, therefore we kindly advise that we cannot guarantee your order will be cancelled when requested. If this is the case, please see information above for further information on how to return your order free of charge, to obtain a full refund.
In addition to the rights described above (and in accordance with your rights under the Consumer Rights Act 2015), if the goods you receive are damaged or faulty, or not what you originally ordered please notify us as soon as possible to ensure prompt resolution by calling our Customer Services Team on 08082810235.
Please provide the order number and ensure that you keep the box, packing materials including packing note and all items received for inspection.
Due to Data Protection Regulations we are not able to see the reason a payment has been declined. Please contact your card provider for more information.
We regret that we must limit orders to no more than eight (8) units of any one item and no more than 14 items per order. There’s a maximum purchase value of £800 per customer. In addition, we must also limit orders to no more than three (3) orders per customer per day. If you have any questions, please contact us and we will be happy to assist.
We are sorry to hear that you are experiencing difficulties placing your order. The easiest and fastest way to speak to our Customer Services Team is by calling them at 08082810235. They will be able to assist you if you are experiencing problems ordering online.
Whilst we can deliver to some addresses with our Mail Order service through Customer Services, TOOFACED.CO.UK is unable to deliver to Southern Ireland, Channel Islands, Europe and the rest of the world. We apologise for any inconvenience. To see if we deliver to your address, please CLICK HERE to contact them via email.